Privacy Policy

1Overview

Chirak Exim is a B2B agricultural export business headquartered in Tirupati, Andhra Pradesh, India, exporting spices, rice & grains, fresh fruits, tea & coffee, oils and specialty products to importers and distributors internationally. This Privacy Policy applies to information collected through chirakexim.com, including contact forms, product enquiry buttons, and any WhatsApp or email enquiry initiated from the site.

By using this website or submitting an enquiry, you agree to the collection and use of information as described in this Policy.

2Information We Collect

We collect information you voluntarily provide when contacting us or requesting a quote, as well as limited technical information collected automatically when you browse the site.

a) Information you provide directly

• Name and business/organisation name
• Email address and phone/WhatsApp number
• Country and, where relevant, destination port
• Product interest, required quantity, packaging preference and other enquiry details
• Any additional information you choose to include in a message, quote request or email

b) Information collected automatically

• IP address, browser type and device information
• Pages visited, time spent on the site, and referring website
• General location (country/city level) inferred from IP address

We do not collect payment card details, bank account numbers or other sensitive financial information through this website. Any payment-related information exchanged for an export order is handled separately, directly between the Company and the Buyer, via bank transfer or letter of credit instructions.

3How We Use Your Information

Information collected is used for the following purposes:

• To respond to product enquiries and prepare quotations or proforma invoices
• To process, confirm and fulfil export orders, including documentation and logistics coordination
• To communicate with you regarding your enquiry, order status or shipment updates
• To maintain business records for accounting, compliance and export documentation purposes
• To improve the content, usability and performance of chirakexim.com
• To comply with applicable legal, tax and export/import regulatory obligations

We do not use the information you provide for unrelated marketing by third parties, and we do not display third-party advertising on this website.

4WhatsApp & Third-Party Enquiry Channels

Certain “Get a Quote” buttons on this website open a pre-filled message in WhatsApp, which is a messaging service operated by WhatsApp Inc./Meta Platforms, Inc. Once you send an enquiry via WhatsApp, that conversation is subject to WhatsApp’s own privacy policy and terms of service, in addition to this Policy. Chirak Exim only accesses the content of the message you choose to send to initiate contact; we do not have access to your broader WhatsApp account or other conversations.

5Cookies & Tracking Technologies

This website may use essential cookies required for basic site functionality, as well as analytics tools (such as Google Analytics) to understand how visitors use the site — for example, which pages are viewed most often. These analytics tools may set cookies that collect anonymised or pseudonymised usage data.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect certain non-essential features of the site but will not prevent you from browsing product pages or submitting an enquiry.

6Sharing of Information

We do not sell, rent or trade your personal information. Information may be shared only in the following limited circumstances:

• Logistics & export partners — freight forwarders, customs agents and shipping lines, solely to fulfil a confirmed export order
• Certification & regulatory bodies — where required for export documentation (e.g. phytosanitary certificates, certificates of origin)
• Service providers — website hosting, email and analytics providers who process data on our behalf under confidentiality obligations
• Legal requirements — where disclosure is required by law, court order, or governmental/regulatory authority

7International Data Transfers

As an export business serving buyers in the UAE, Europe and other regions, information you provide may be processed in India and, where necessary for order fulfilment (e.g. shared with a freight forwarder or customs authority at the destination), transferred to the country of destination. We take reasonable steps to ensure information shared in this way is handled securely and only to the extent necessary for the transaction.

8Data Retention

We retain enquiry and order-related information for as long as necessary to respond to your enquiry, fulfil an order, and comply with applicable accounting, tax and export-record-keeping obligations under Indian law. Where information is no longer needed for these purposes, it is securely deleted or anonymised.

9Data Security

We apply reasonable administrative and technical safeguards to protect the information you share with us from unauthorised access, alteration, disclosure or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10Your Rights & Choices

Depending on your location, you may have the right to:

• Request confirmation of what personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, where it is no longer required for a legitimate business or legal purpose
• Withdraw consent to future marketing or promotional communication (if any) at any time

To exercise any of these rights, please contact us using the details at the end of this Policy. We will respond within a reasonable time.

11Note for EU/UK Visitors (GDPR)

If you are located in the European Union or United Kingdom, our processing of your information for the purpose of responding to an enquiry or fulfilling an export order is generally based on: (a) your consent when submitting an enquiry, (b) the necessity of processing to perform a contract with you (e.g. an export order), and (c) our legitimate business interest in operating and improving this website. You may contact us at any time to ask questions about how your information is processed under this basis.

12Children’s Privacy

This website is intended for business use by importers, distributors and other B2B buyers, and is not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so that we can remove it.

13Links to Other Websites

This website may contain links to third-party websites (for example, WhatsApp, or certification bodies such as APEDA or FSSAI). We are not responsible for the privacy practices or content of external websites, and we encourage you to review the privacy policy of any third-party site you visit.

14Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page along with an updated “Last updated” date. We encourage you to review this page periodically to stay informed.

15Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights regarding your personal information, please reach out using the details below.